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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.


Please let me know how to do settings for using Zendesk AI chatbot correctly.   We applied to Zendesk and got the featur...

Publication le 30 mai 2024 · Tom

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I am writing an automation to accommodate for rate limit errors - specifically 429s. In order to do so, my error handlin...

Publication le 11 févr. 2025 · mfg

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I need help setting this up for my site. I have already created a comprehensive help centre with FAQs and answers for th...

Publication le 04 févr. 2025 · Jane Smith

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I'd like to scan our end users for identities that are undeliverable so that we can automate rudimentary bounce error re...

Publication le 02 août 2024 · mfg

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Hi Zendesk Family!   I am using Zendesk Suite Professional Plan. I need help in implementing Zendesk Bot for Help Center...

Publication le 21 nov. 2024 · Nagarjun-admin

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Is there an alternative way to or replace the option, "Transfer to an agent" to "Submit a request"? Currently, I have a...

Publication le 24 févr. 2022 · LottieFiles

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We are building a conversation bot which is integrated with our iOS and Android apps.   For advanced functionality, such...

Publication le 27 nov. 2024 · Andrew

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Hi Everyone,   Im helping our CRM configuring there Conversation bot/Chat bot on Checking for agent availability. He pro...

Publication le 20 déc. 2024 · Angelo Medalla

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I recognize that slack side conversation are not be able to use on trigger now.I expect to be added slack side conversat...

Publication le 15 oct. 2024 · Tatsuro Nomura

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The bot is answering questions, but I can't see the automated replies. What could be the reason? 

Publication le 11 sept. 2024 · Zainab Saeed

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