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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Answer Bot Survey
      Avec réponse
      Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...

      Publication le 03 janv. 2023 · Kandice Allred

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      Flow Builder Check user authentication
      Avec réponse
      Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...

      Publication le 14 sept. 2022 · Gauri Sanil

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      Trigger CSAT Email for Talk Tickets
      Avec réponse
      If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...

      Publication le 19 déc. 2022 · Lara McCaleb

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      Testing answer bot
      Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...

      Publication le 01 déc. 2022 · Rebeca

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      Something went wrong on our end. Let’s start again.
      Avec réponse
      When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....

      Publication le 30 nov. 2022 · Justin Rader

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      CSAT customization
      Avec réponse
      I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...

      Publication le 25 nov. 2022 · akash kumar

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      Satisfaction Survey Visibility
      Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...

      Publication le 09 nov. 2022 · Jennifer Landry

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      Answerbot: Tickets auto-solving without customer choosing article
      Avec réponse
      Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...

      Publication le 11 oct. 2022 · Stacy Robinson

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      CSAT broken Link
      Avec réponse
      We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...

      Publication le 15 sept. 2022 · Alan MUNTADAS

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      Chatbot functionality based on FAQ
      Avec réponse
      I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?

      Publication le 28 juil. 2022 · Praveen

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