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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to add URL in flow builder?
      Avec réponse
      Hi there,   May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding bu...

      Publication le 28 avr. 2022 · Jessica Fong

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      How can I disable Answerbot suggestions for certain email addresses?
      Avec réponse
      I haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set ...

      Publication le 26 avr. 2022 · Eckhard Doll

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      Document Recommendation Logic
      Avec réponse
      Hi. Is the document "A" excluded from the recommendation when a customer searches the Help Center, reads the document "...

      Publication le 26 avr. 2022 · 정문균

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      Email answerbot doesn't ignore signatures
      Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot,...

      Publication le 22 avr. 2022 · Gwyn Mabo

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      Auto Append Related Articles to Ticket
      Avec réponse
      Hi, How to automatically append 2-3 related articles to the ticket when auto-responding? For example, customer emails u...

      Publication le 08 avr. 2022 · Anthony

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      Answer Bot Messages Custom Updates
      Avec réponse
      Hi, we are updated the  answer bot message related string files, But it is not reflecting  the app side. It is showing t...

      Publication le 01 avr. 2022 · Krishnakumar D

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      Testing another version of the "Request customer satisfaction rating" automation
      Avec réponse
      I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it...

      Publication le 30 mars 2022 · Phil Baker

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      Answerbot created a ticket
      Avec réponse
      I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the ...

      Publication le 22 févr. 2022 · Nikki

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      AnswerBot not showing request form after unsuccesful query
      Avec réponse
      Hello,I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a...

      Publication le 03 févr. 2022 · Generation Global Support

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      Ticket Close Goal + Pending Status?
      Avec réponse
      I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days lo...

      Publication le 24 janv. 2022 · Maxine Levine

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