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Assign ticket - automation
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Hi, I am trying to setup an automation to assign New tickets that DO NOT have an assignee after 60 minutes, to be automa...
Publication le 28 août 2018 · John Basile
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Zendesk not letting to create an automation
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I am creating an automation to fire after a week and it throws this error even though I set the ticket hours since pendi...
Publication le 21 déc. 2020 · Aditi Madan
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If anyone knows how to create a mechanism to alert Zendesk support when a large number of emails arrive in a short time,...
Publication le 13 janv. 2021 · 丸岡
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Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have pu...
Publication le 06 janv. 2021 · Ad Astra Support
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