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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Help Needed – WhatsApp Business Verification Code Not Received on Zendesk Text Number
      We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...

      Publication le 20 déc. 2024 · Alpay Zeyrek

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      Chat reports
      Hey,We have an external company handling the overflow of chat tickets and they should make a report in Explore where you...

      Publication le 16 sept. 2024 · Mikko Eriksson

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      Help with Deploying Zendesk Chat Bot on MS Teams
      Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

      Publication le 05 déc. 2024 · Annapurna Banka

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      Help with Deploying Zendesk Chat Bot on MS Teams
      Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

      Publication le 05 déc. 2024 · Manager 2

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      Inactive message scenarios for assignment and capacity rules
      Avec réponse
      There should be a way that as a company you can decide how to assign inactive message conversations.  For now, they don...

      Publication le 15 mai 2023 · Thomas D'Hoe

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      Settings during business hours but agents offline
      I'd like to display the message for offline status when no agents are online, even if it's during business hours. It see...

      Publication le 15 nov. 2024 · mfg

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      Mystery ‘We’re Offline’ Message — Agents are Available
      I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow...

      Publication le 28 oct. 2024 · Kyle Beaulieu

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      Associating unauthenticated chat and messaging with an end user
      Using an incognito window, I created a messaging conversation, and when prompted gave the email address of a known end u...

      Publication le 05 nov. 2024 · mfg

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      How to manually close a session in Android
        The accessed SDK is    implementation 'io.smooch:core:9.4.0'    implementation 'io.smooch:ui:9.4.0',as shown in the pi...

      Publication le 26 sept. 2024 · Xiao Zhang

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      Widget prefill equivalent for core messaging
      On Zendesk Messenger, I would want to pre-enter name, email address, and a sample message. Previously, `prefill` https:/...

      Publication le 15 oct. 2024 · Krishna Teja

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