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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Setup Zendesk on my site
      Avec réponse
      I'd like to setup zendesk analytics and live chat feature on my blog, is this possible to get on a blog? And what are th...

      Publication le 10 août 2021 · Blackmart Apk

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      Offline Chat Not Received by Team
      Avec réponse
      Hi, (This issue is related to iOS) The issue I am facing is that when iOS chat with ChatBot after operating hours, Dash...

      Publication le 03 août 2021 · Saad Ullah

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      How to remove the inscription Queue position?
      Avec réponse
      I want to remove the inscription "Queue position" that is highlighted on the screen.Can I do that?How do I do this? htt...

      Publication le 30 juil. 2021 · Yuliia Bon

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      Capture contact-form user input from parent window with JavaScript
      Avec réponse
      I have the Zendesk iframe widget on my WordPress site. I need to somehow capture the user input in the parent window. I ...

      Publication le 30 juil. 2021 · Gretrix

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      Responding to WhatsApp tickets via Support & Chat app
      Avec réponse
      Hi, I'm new to Zendesk. I found it really great in supporting the business. I am utilizing every product it has. But I ...

      Publication le 17 juil. 2021 · Nur Alina Ahmad Shuhaili

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      Custom form in Zendesk Chat
      Avec réponse
      As part of conversation with a user, would like to pop up a custom form (created on Zendesk Support) within the Zendesk ...

      Publication le 13 juil. 2021 · John Doe

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      chatting page setting
      Avec réponse
       Hi Zendesk support team,  My company uses Live chat.  when you click "..." from the bottom of the chatt...

      Publication le 13 juil. 2021 · 정민 황

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      Issue with Date field in ticket form
      Avec réponse
      Hi! I'm having issues with displaying the "Date" custom field in my ticket when it comes to the chat interface.As you ca...

      Publication le 06 juil. 2021 · Mia Katarina Andric

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      Doubled ticket from facebook messenger
      Avec réponse
      Since I connected Facebook messenger to our Zendesk platform, there are sometimes doubled tickets. For example, I can ha...

      Publication le 05 juil. 2021 · Paul

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      WhatsApp/Messaging Agent Work Space
      Avec réponse
      When the Agent Workspace is activated WhatsApp has to be connected via Messaging channels, as it has to be when Agent W...

      Publication le 30 juin 2021 · Kerry Charlton

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