Recherches récentes

Pas de recherche récente

Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Embed contact form on contact page
      Avec réponse
      Hi there, we are using the contact form through the web widget on our contact page. That means users need to first open...

      Publication le 01 juin 2021 · Patrick Lemmer

      5

      Abonnés

      0

      Votes

      1

      Commentaire

      Start chat with one visitor
      Avec réponse
      Hi. I used zendesk widget chat some years ago. I remember that I was able to trigger chat specifically to one determin...

      Publication le 27 mai 2021 · Chaim Ben

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Internal Chat Option for communicating with other internal teams
      Avec réponse
      We are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support).  We want...

      Publication le 29 avr. 2021 · Carmen Paolucci

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      How can I design the widget to what I need?
      Avec réponse
      I want to use part of the widget features, that it will provide suggestions when customer put a question. If the custome...

      Publication le 29 avr. 2021 · Potter Song

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Exclude IP-adress from accessing the Chat
      Avec réponse
      Hello,  i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zende...

      Publication le 21 avr. 2021 · Daniel Cancarevic

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Can I send more than name and email in web widget authenticantion?
      Avec réponse
      1) In web widget authenticantion, can I add more info than name and email in payload?Reference: https://support.zendesk....

      Publication le 07 avr. 2021 · Douglas Franco

      2

      Abonnés

      0

      Votes

      3

      Commentaires

      how can I integrate my Zendesk Chat with articles in Guide ?
      Avec réponse
      Hello,  Is anyone have an idea how to have an answer bot but on Zendesk chat, I have tried to integrate it but did not ...

      Publication le 31 mars 2021 · Imane Moujahid

      3

      Abonnés

      1

      vote

      3

      Commentaires

      Twitter tweeds show in my Email but not direct in Zendesk
      Avec réponse
      Hi, I am new to Zendesk and I am trying to set up Twitter.   Now I get Twitter tweeds to my email address. I do not g...

      Publication le 30 mars 2021 · Kundenservice

      2

      Abonnés

      1

      vote

      1

      Commentaire

      Hiding the Chat widget on mobile devices
      Avec réponse
      This is a continuing discussion about the article Hiding the Chat widget on mobile devices in the developer documentatio...

      Publication le 26 mars 2021 · Zendesk Team

      5

      Abonnés

      0

      Votes

      5

      Commentaires

      Help Centre Chat Auto-Populate name, email fields from Redirection
      Avec réponse
      I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is comin...

      Publication le 24 mars 2021 · Rishabh Mehta

      3

      Abonnés

      1

      vote

      5

      Commentaires