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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      How to hide chat/widget from non-logged in users?
      Avec réponse
      I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when...

      Publication le 12 févr. 2021 · David Nguyen

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      Unread Chats on desktop chatlabel
      Avec réponse
      Hi,  I am trying to implement a functionality on desktop site where if the chat popup hidden and a new message arrives,...

      Publication le 19 mars 2021 · Ahsan

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      Chat Widget Question
      Avec réponse
      Currently we are trying to disable the widget on our website until we work on some of the chat widget properties and con...

      Publication le 18 mars 2021 · Blake Grant

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      Opening a hidden widget...
      Avec réponse
      I would like to add a button on a website that pops up a chat. So the chat should not be available directly on the websi...

      Publication le 18 mars 2021 · René Rübner

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      Zendesk Chat - Android attach file issue
      Avec réponse
      To attach file to chat we have method - chatProvider().sendFile(File file, FileUploadListener fileUploadListener); The p...

      Publication le 04 mars 2021 · Станислав Клейников

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      How to keep chat widget collapsed even when an agent is online?
      Avec réponse
      Is there a way to make sure the widget stays collapsed/minimized regardless if there is an agent online or not?We alread...

      Publication le 26 févr. 2021 · Lucas Lima

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      Allow .har files to be uploaded via chat
      Avec réponse
      We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .h...

      Publication le 25 févr. 2021 · David Noland

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      Can I change the positioning of a web widget?
      Avec réponse
      On our site we have an idea to put a chat widget in place of the form. We want the widget not to be tied to the bottom r...

      Publication le 24 févr. 2021 · Yuliia Bon

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      Customer name in incoming chat
      Avec réponse
      Hello!   My company uses the chat option and we love it. One thing we would love to do is to be able to see the name o...

      Publication le 12 févr. 2021 · Eric Cheadle

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      FAQ in Zendesk Chat
      Avec réponse
      Hello          Can we show complete FAQ (knowledgebase) in zendesk chat?  Currently FAQ appear when i type in search bu...

      Publication le 09 févr. 2021 · Pankaj Singh

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