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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Web Widget: Overwrite the users url
      Avec réponse
      Hi, We are utilizing the web widget on our internal site, and are having security issues with the users URL being inclu...

      Publication le 18 janv. 2021 · Phil Stewart

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      Chat opener message
      Avec réponse
      I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messa...

      Publication le 04 févr. 2021 · Scott Franke

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      Zendesk Guide Integration to Chat Widget
      Avec réponse
      I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the...

      Publication le 27 janv. 2021 · Torsor Kotee

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      How can I send a message as the user and agent to the web widget?
      Avec réponse
      I have a chatbot that I'd like to transfer over to the web widget for a live agent. I need to inject the chat history fr...

      Publication le 22 janv. 2021 · Austin Jones

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      Duplicate ticket with social messaging
      Avec réponse
      I have some doubts regarding Line OA integration on Zendesk. When a customer contacts our agent via Line OA, it appears ...

      Publication le 22 janv. 2021 · Yensira Tantitakurn

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      Downloading past chats
      Avec réponse
      I am wondering if it is a possibility to download chat history onto a file separate from Zendesk?  I've had a look on t...

      Publication le 07 janv. 2021 · Artisan Furniture

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      Chat integration in my CRM
      Avec réponse
      Good morning, I am actually developing a CRM. My client asked me to integrate a chat that would allow logged CRM's use...

      Publication le 04 janv. 2021 · Mauro Cassani

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      How to minimize the widget
      Avec réponse
      Recently the chat in our website started to appear open like this: We would like it to show like this: I have been...

      Publication le 08 janv. 2020 · Vybs

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      Why does the alarm siren go off every time I connect even if I have it disabled?
      Avec réponse
      This siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent o...

      Publication le 24 sept. 2019 · Kelsey H

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      Department Offline Status
      Avec réponse
      Background: Our company has several products / services (over 10) that we sell our clients. It is impossible for one tea...

      Publication le 24 sept. 2019 · Permanently deleted user

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