Recherches récentes

Pas de recherche récente

Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Hide ticket fields in web widget
      Avec réponse
      Hi, I would like to hide the email field in the web widget. I found this post: https://support.zendesk.com/hc/en-us/com...

      Publication le 22 avr. 2020 · Amy Hunt

      8

      Abonnés

      0

      Votes

      12

      Commentaires

      New Zendesk Messaging Widget - How to not use it as livechat?
      I'm currently looking into setting up the new messaging widget early since the switch will automatically happen in Augus...

      Publication le 23 juil. 2024 · David Pajda

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Whatsapp Integration - Messages not delivered
      Avec réponse
      Hi!  I just integrated a Whatsapp Account to Zendesk and I cannot delivered messages back to my clients.  Any idea why...

      Publication le 11 mars 2021 · Paulina Bustos

      19

      Abonnés

      0

      Votes

      18

      Commentaires

      Messaging Custom Launcher and Help Center/Guide
      Avec réponse
      If we select 'Custom launcher' for our Messaging Web Widget, the widget is no longer available in our Help Center/Guide ...

      Publication le 13 févr. 2024 · Morgan King

      3

      Abonnés

      0

      Votes

      2

      Commentaires

      Whatsapp - How to target end users who ignore the initial chatbot flow?
      I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages dif...

      Publication le 17 juil. 2024 · Jéssica G. Bigon

      1

      Abonné

      1

      vote

      0

      Commentaire

      Inquiry About Customizing Zendesk Widget Functionality
      Hi, we recently incorporate a widget at the checkout page of our website, and the following items are what we would like...

      Publication le 12 juil. 2024 · Crystal - Splashtop

      1

      Abonné

      0

      Votes

      0

      Commentaire

      Chat Auto Accept
      Avec réponse
      Has anyone figured out a way to auto accept incoming chats so its not left up to the team member? We are finding that te...

      Publication le 02 févr. 2021 · Berry Belcher

      7

      Abonnés

      3

      Votes

      2

      Commentaires

      The user cannot be able to reuse the chatbot in whatsapp
      Hi, I implemented a chatbot for WhatsApp and it is working fine. but once the chatbot is completed and the ticket is no...

      Publication le 17 mars 2024 · Farventure

      5

      Abonnés

      0

      Votes

      4

      Commentaires

      No Messaging Notifications
      Avec réponse
      Good Morning, I have just been told by support that because I am the only account on my Zendesk, I cannot get notificat...

      Publication le 22 oct. 2022 · Rob Muise

      4

      Abonnés

      0

      Votes

      4

      Commentaires

      Dynamic content for Chatbot translation
      Our Chatbot's default language is English, and we noticed some translations are not very precise. Is it possible for us ...

      Publication le 29 mai 2024 · Annie Chen

      3

      Abonnés

      3

      Votes

      6

      Commentaires