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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      WhatsApp ticket management
      Avec réponse
      The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via Whats...

      Publication le 04 oct. 2023 · Georgina Bullworthy

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      User Identification in messaging
      Avec réponse
      We're looking to auto-populate a customer's name & email based on their login information within Zendesk Messaging. Zend...

      Publication le 18 nov. 2021 · Gabbi

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      Messaging to Email Reporting
      Hi All,  How can I report on the # of messaging “chats” that turn into email?    For example, the support request starts...

      Publication le 07 mai 2024 · Afton Rupert

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      hide widget when printing
      I'm trying to apply “noprint” css class so widget doesn't get printed out… anyone have any idea how we can achieve this?...

      Publication le 03 mai 2024 · HomeHealthMD Agent

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      Conversation extensions in messaging, is Sunshine needed?
      Hi,Is Sunshine Conversation needed when using Conversation Extensions in messaging? 

      Publication le 02 mai 2024 · Izabella Hammar

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      WhatsApp messages & bypassing the 24-hour rule
      Avec réponse
      Hi everyone, I would need your help to understand why it is now possible, through the agent workplace in Zendesk, to res...

      Publication le 11 mars 2024 · Stefano de Rossi

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      How did you manage article recommendations in Messaging without the JSON web token?
      I have a question to our Zendesk Community!   So, my team is still considering the transition from Chat to Messaging. Th...

      Publication le 30 avr. 2024 · Christian Estefani

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      New IOS SDK version with Privacy Manifest
      I want to know when will be released a new version of the iOS SDK with Privacy Manifest as required for Apple for 3rd pa...

      Publication le 11 avr. 2024 · Frank Valbuena

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      Facebook Comments
      Avec réponse
      Hello, Is there any option to reply to Facebook comments without selecting the option to create every single comment as ...

      Publication le 03 août 2022 · Mohamed Hosny

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      Chat Triggers - Adding tags, performance is poor
      Avec réponse
      We've added chat triggers that add tag to ticket based on the browser and platform for the visitor. It's set to run trig...

      Publication le 01 avr. 2024 · Nicole Orbe

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