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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Headset Audio Issues
      Hello,    I've got a number of users who are having issues with their headset/microphone audio issues within Zendesk, an...

      Publication le 21 janv. 2025 · Finley Swarbrick

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      Text a group when an urgent ticket is created
      Hi Zendesk, I'm trying to create a trigger that texts a group of agents when an urgent ticket is created. The purpose is...

      Publication le 05 févr. 2025 · PM

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      Route Voicemail Tickets to Round Robin Agents
      Hi there,Inquiring on proper configuration and setup for routing Voicemails to Agents in Groups.Current configuration: T...

      Publication le 30 janv. 2025 · William Daniels

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      Can I route voicemails to different views based on the line they are received at?
      We have a few different phone numbers, and we've set one up as a non-urgent request line that goes straight to voicemail...

      Publication le 07 mars 2024 · Jessica Guy

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      Click link to start call in Zendesk Talk
      Avec réponse
      Is there a way to start a call in Zendesk Talk by clicking a link in a third party app? I want to be able to click a lin...

      Publication le 27 juil. 2021 · Manuel Álvarez Vergara

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      Incoming Calls with higher priority than Callbacks
      Hello,   We recently launched Zendesk in UK for our support operations and we identified a possible problem with our tea...

      Publication le 18 sept. 2024 · Bruno Luchetti

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      Invite outgoing call with third party softphone
      Can we invite an outgoing call with a third party softphone application instead of the integrated Zendesk Talk, e.g. by ...

      Publication le 13 nov. 2024 · Martin Hillmeier

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      After IVR greeting the call should be disconnected
      I'm trying to set up a Talk IVR menu where the customer hears a greeting and if they dial 0, the call would be disconnec...

      Publication le 05 déc. 2024 · Niina Tuominen

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      External API call to determine IVR menu options or routing
      Can Zendesk Talk/IVR invoke external APIs to determine optimal routing or include/exclude certain menu items based off t...

      Publication le 10 oct. 2024 · Daniel Hong

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      Calls dropping all the time - Agents are suffering
      Hello everyone,   We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable b...

      Publication le 04 nov. 2024 · Bruno Luchetti

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