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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Call Routing - Direct Dial an Agent
      Avec réponse
      I did a search and did not see the specific use case so my apologies ahead of time if this is an "easy", "no brainier" t...

      Publication le 08 mai 2017 · Chris Lambert

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      Can hold music be changed?
      Avec réponse
      We need more upbeat music while callers are waiting if they don't choose option 1 to leave a message. Are there options?...

      Publication le 15 juil. 2016 · Jill MacAfee

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      Is there a way to automatically make abandoned calls into tickets?
      Terminé
      This would be awesome for us because currently only voicemails are being created as tickets and we have to manually trac...

      Publication le 08 déc. 2015 · Heather Brooks

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