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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Ticket Forms and Talk
      Avec réponse
      We have 2 brands, and each brand has their own form. Both brands use Talk and each brand has their own phone number. One...

      Publication le 27 août 2021 · MineralTree | Support

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      Talk - Agent in Group Doesn't work on Talk tickets
      Avec réponse
      Hello, Is there  a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Gr...

      Publication le 27 août 2021 · Amanda Gunn

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      Talk - outbound caller ID
      Avec réponse
      We service many different brands so we need to make sure our outbound calls are branded correctly. 1) We would prefer t...

      Publication le 18 août 2021 · Dana Coffman

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      Call Transfers to Mobile Phone Fail
      Hello, I was advised to open up a support ticket after posting this under "Talk Q&A", let me know if this is not the ri...

      Publication le 16 août 2021 · Zach Peck

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      How to use third-party talk to make calls (using third-party soft phones)
      Avec réponse
      I want to implement an outbound call function. My method is to put the outbound dialer in the app. My dialer is an ifram...

      Publication le 09 août 2021 · 张文辉

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      I'm unable to hear customers nor can they hear me
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      I'm unable to hear customers nor can they hear me

      Publication le 07 août 2021 · Brian Marshall

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      Talk Partner vs Port forwarding
      Avec réponse
      Hello out there.I thought my request was more common, but unfortunately both Zendesk support and their sales department ...

      Publication le 05 août 2021 · Beefit Support

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      Phone is not letting to accept call
      Avec réponse
      When I press to accept it hangs up the call. 

      Publication le 28 juil. 2021 · Maria

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      Digital line to support IVR
      Avec réponse
      IssueDigital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR. En...

      Publication le 22 juil. 2021 · Francisco Manalo

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      Zendesk Talk Transfer Failure
      Avec réponse
      Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

      Publication le 30 juin 2021 · Leo Medalla

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