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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Online/Offline Settings overriding Phone Schedules
      Hi Zendesk! I discovered that the phone schedule is not the end-all-be-all. If agents do NOT go offline (accidentally f...

      Publication le 14 févr. 2024 · Nastassya

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      Missed Call Leg
      Hello there! I'm wondering if the report is accurate about agent missed call leg data. I'm showing some agents has 13-20...

      Publication le 09 avr. 2023 · Rey Magoncia

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      Language Call routing?
      Avec réponse
      Hi, I'm working for a company that deals with calls from different countries in the EU, we have Customer support staff w...

      Publication le 03 nov. 2023 · Jamie Mcloughlin

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      Problem with Talk: ticket open in 2 windows browser simultaneously after a call
      Avec réponse
      Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a sec...

      Publication le 29 mars 2024 · Rosa Lo Re

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      wait music
      Avec réponse
      Hello completelky new to Zendesk.  It's pretty intuitive - however, I was asked to upload  new MP3s one was for a Wait m...

      Publication le 27 août 2021 · Peter Francese

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      Is there a way to get inbound and outbound SMS to be on the same ticket
      Avec réponse
      Hi there!   Sometimes my team will proactively contact people via SMS, if the person replies it comes through as a bra...

      Publication le 18 janv. 2022 · Harley Gilbert-Rolfe

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      Bluetooth earbuds working for everything except Zendesk in a Chrome browser (Continued)
      I followed the steps provided by the team in the following link with no results.  I have tried both Brave and Chrome wit...

      Publication le 28 févr. 2024 · Jeremy

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      Which languages does GAI support for Speech to text?
      Avec réponse

      Publication le 07 mars 2024 · Hui Lei

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      dissociation of client directories
      Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the ag...

      Publication le 08 févr. 2024 · svetlana CHITOROAGA

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      Wrap Up Time
      Avec réponse
      I would like to account for all wrap up time associated with an interaction within that specific call data.  Is there a ...

      Publication le 08 sept. 2021 · Jennifer McMahon

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