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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Can you prioritize certain call types that are holding?
      Avec réponse
      Is there a way to prioritize calls that are holding depending on the menu option they choose in our IVR? I have clients ...

      Publication le 14 avr. 2023 · Brian Powers

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      Call someone based on a High priority ticket
      Avec réponse
      When a system down / high priority ticket comes in outside of normal working hours (A set conditions set are met). We w...

      Publication le 17 janv. 2023 · Keelan Pannell

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      support and talk
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      how can i make a ticket in support the text the customer instead on emailing?

      Publication le 16 juin 2023 · Capital Tech Repairs

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      Supervisor Conexon Connect
      Avec réponse
      We are having issues with calls dropping, any sugguestions?

      Publication le 11 mai 2023 · Kimmie Nicas

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      Delete Talk Data
      Avec réponse
      Is it possible to delete talk data.  I had a customer inadvertently call in 25 times during our team meeting when all ag...

      Publication le 17 avr. 2023 · Spencer Hutton

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      Installing Zendesk Talk as a softphone
      Avec réponse
      We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Ta...

      Publication le 20 mars 2023 · Irjen Schamphelaere

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      What are the instances in a call not generating a ticket
      On the 25th of February we had a large number of inbound calls between 9:30am to 10:30am, not all these calls generated ...

      Publication le 14 mars 2023 · Mat Lord

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      Outbound calls that went to customer's Voicemail
      Avec réponse
      Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagg...

      Publication le 14 déc. 2022 · Jahn

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      Hide Caller ID
      Avec réponse
      Is it going to be possible to remove caller ID on Zendesk talk?We want to be able to call customers but we don't provide...

      Publication le 18 oct. 2022 · One Retail Group Limited

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      Best way to temporarily shut down phone lines?
      Avec réponse
      Hi there! We're new to Zendesk and are in the process of rolling out Zendesk Enterprise to our team. I'm trying to figur...

      Publication le 14 oct. 2022 · John Burke

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