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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Best way to temporarily shut down phone lines?
      Avec réponse
      Hi there! We're new to Zendesk and are in the process of rolling out Zendesk Enterprise to our team. I'm trying to figur...

      Publication le 14 oct. 2022 · John Burke

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      Post Call Survey
      Avec réponse
      I would like to add a post call survey for my agents once an inbound call ends. Are there any reference articles for how...

      Publication le 22 sept. 2022 · Marques Burgess

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      Allow Talk Admins To Listen to Live Calls
      Avec réponse
      Hi There, we are a relatively small organisation and I am the admin and fulfil team leader responsibilities for Zendesk....

      Publication le 14 sept. 2022 · Rachel Martin

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      Talk call back request while agents are offline
      Avec réponse
      Hi there, we use Zendesk Talk only in offline modus, meaning we only make outgoing calls to customers, but don't offer ...

      Publication le 08 sept. 2022 · mokebo Operations

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      Ticket Forms to represent calls and messages
      Avec réponse
      We are looking to create a form type that would automatically assign calls to a form named "external call" and for messa...

      Publication le 30 août 2022 · Jacquelyn Redington

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      Calls not routing correctly
      Avec réponse
      Hi, we have the issue that we have multiple lines, so when an agent is making outbound calls and they want to ring the ...

      Publication le 23 août 2022 · Catriona Jamieson

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      Continuing to have poor reception with ZD Talk
      Avec réponse
      Hi everyone!Just seems as the frustration in the quality of our calls never ends! It would be spectacular to connect wi...

      Publication le 04 août 2022 · Nikki Mier

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      Voicemail with options for the basic business information
      Avec réponse
      I would like to check if Zendesk allows merchants to record the basic information of our business such as store informat...

      Publication le 02 août 2022 · Sangi Mok

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      Why would I use RingCentral Integration instead of Zendesk Talk?
      Avec réponse
      I'm working through a Zendesk implementation at my company. We already have a RingCentral implementation, primarily used...

      Publication le 02 août 2022 · Doug Brown

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      Receiving calls in the Zendesk
      Avec réponse
      Yesterday, it became clear to us that we could not receive customers’ phone calls in the Zendesk Mobile App. Only the ch...

      Publication le 29 juil. 2022 · David Joris Groenen

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