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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Call Back Feature
      Avec réponse
      My understanding of the way the call back feature works is that the call back request rings through to all available age...

      Publication le 01 juin 2022 · Amy Elitzer

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      Sending URLs via SMS
      Avec réponse
      Hello! My organization uses the SMS product, and I am wondering: if I send an SMS with a URL in it, do I need to include...

      Publication le 15 juil. 2022 · Nina Wilson

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      When agents are in an offline or transfer state in Zendesk Talk incoming calls are cut off.
      Avec réponse
      We are having an issue with calls being cut off instead of queued when all agents are busy. Is there an option to change...

      Publication le 22 juil. 2022 · Route 101 Admin

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      Best practices/thoughts: How do talk users manage a significant number of lines?
      Our business has a growing number of lines in Zendesk Talk and agents are experiencing a pain point in scrolling to the ...

      Publication le 23 juin 2022 · Layla Murphy

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      How to configure call routing based on time?
      Avec réponse
      Hello, I need help trying to set up my call routing properly while keeping different messages based on a schedule. We ...

      Publication le 25 mai 2022 · JungleJordan

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      Text feature missing images
      Avec réponse
      When sending images to a mobile number purchased from Zendesk as a temporary line I've enabled it for images but no imag...

      Publication le 21 avr. 2022 · James Persson

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      2nd Voicemail
      Avec réponse
      Hey there, Would it be possible to set up 2 different voicemails, 1 for during office hours when unfortunately an agent...

      Publication le 19 avr. 2022 · Eloy rijn

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      Replies from SMS messages opening a new ticket
      Avec réponse
      Hi all,   I was just wondering if someone could assist me with the issue I have with SMS replies opening new tickets. ...

      Publication le 13 avr. 2022 · Brian Evans

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      Talk - Route to group without keypress
      Avec réponse
      Hello to everybody, I am trying to start the call with the "intro greetings and then route automatically the call to a ...

      Publication le 01 avr. 2022 · Davide Accini

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      Accepted Call Drops
      Avec réponse
      Call drops when I click on the "Accept" or "Call" button. This issue affects both callback request and incoming call. Re...

      Publication le 08 mars 2022 · Eriq Paller

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