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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Different Text triggers based on which number is texted
      Avec réponse
      We currently have two teams that can receive tickets via text. Is there a way to differentiate the response based on the...

      Publication le 10 janv. 2022 · Winston Domingue Jr.

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      Support Phonenumer into Zendesk (Denmark)
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      How do we get our Danish Support phone number into Zendesk in Denmark?

      Publication le 16 févr. 2022 · Jorgen Svendsen

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      Incoming tickets via text
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      We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we ...

      Publication le 08 févr. 2022 · Beth Terry

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      External call transfer - console not popping up
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      When I transfer/forward a call from an outside landline number (a Panasonic mobile device) to our Zendesk Talk-line, the...

      Publication le 04 févr. 2022 · Office

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      Non-URL based SMS Survey for Phone (best app?)
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      Hi everyone,  We're looking to survey our Talk customers after their phone call is done. We want to be able to send an ...

      Publication le 20 janv. 2022 · Benny Samuel

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      Notifying inbound callers about a known issue
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      We want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not...

      Publication le 14 janv. 2022 · MineralTree | Support

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      Zendesk microphone volume quiet even with mic volume turned way up
      Avec réponse
      Hello,  I will often have periods of time when the person on the other end of the line has a hard time hearing me in ze...

      Publication le 13 janv. 2022 · Scott Mossman

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      Talk icon in Support disappears
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      Agents keep reporting an issue with the Talk Icon in Support disappearing.  If they reset their browser then it appears,...

      Publication le 12 janv. 2022 · Dana Coffman

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      How to hide call recordings?
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      Hi,  We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those ...

      Publication le 06 janv. 2022 · Gerardo

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      How to identify call recordings in tickets?
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      Hi,  How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is ther...

      Publication le 05 janv. 2022 · Gerardo

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