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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Incoming calls cannot be accepted at all times
      Avec réponse
      Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes...

      Publication le 22 déc. 2021 · Cedric Easton

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      "Some Talk Features aren't available right now. You can still make and receive calls"
      Avec réponse
      For the past few months my team has been reporting issues with losing calls. Below is a screenshot of messages that is d...

      Publication le 02 sept. 2021 · Lateika Fox

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      ZenDesk Talk Issues
      Avec réponse
      We have multiple agents who work remotely taking call center (Talk) calls in our customer service department.  Many of t...

      Publication le 24 déc. 2021 · todd

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      Talk calls ending in Help Center Web Widget
      Avec réponse
      Hi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigat...

      Publication le 20 déc. 2021 · Jessica Sills

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      Requesters are getting email notifications of phone calls
      Avec réponse
      Recently we have found that Requesters are getting email alerts of phone calls. See screenshot below where they are gett...

      Publication le 11 nov. 2021 · Sean

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      Inbound reorganization
      Avec réponse
      Hi there: When inbounds come in, (calls, emails, or chats) they create a new ticket even if it's from the same user. Fo...

      Publication le 01 oct. 2021 · Maher Alkhatib

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      Adding an External Support Phone line to my Zendesk support
      Avec réponse
      Hi. I would like to find out how to go about adding an external support line to my zendesk support?  

      Publication le 29 sept. 2021 · Gareth Gibbons

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      Talk Status not on newer versions of Zendesk Support mobile app
      Avec réponse
      I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker...

      Publication le 23 sept. 2021 · Dustin Wham

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      Availability of live captions/transcriptions for Zendesk Talk calls?
      Avec réponse
      One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work...

      Publication le 20 sept. 2021 · Scott Pontasch

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      Time tracking for agent shrinkage
      Avec réponse
      We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on f...

      Publication le 30 août 2021 · Jeff Mooallem

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