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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Grammarly cannot fix the content in side conversation
      Avec réponse
      Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversatio...

      Publication le 14 sept. 2021 · Yaniv Dayan

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      App not showing conversations
      Avec réponse
      My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up...

      Publication le 13 sept. 2021 · Cheryl Kitchener

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      Cannot Solve Ticket until JIRA status Rule
      Avec réponse
      Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It ...

      Publication le 13 sept. 2021 · Danielle

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      Need to map fields from Jira to Zendesk and Zendesk to Jira
      Avec réponse
      I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available ...

      Publication le 09 sept. 2021 · Trena Norcia

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      Sending "Mandatory to acknowledge" process updates and announcements
      Avec réponse
      As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowl...

      Publication le 08 sept. 2021 · Ramadan Elsayed

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      Slack reduce notifications
      Avec réponse
      We have the Slack integration posting notifications to one of our channels so we know when a new ticket is created or up...

      Publication le 08 sept. 2021 · Dec Norton

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      Setting up reminders for contractual date
      Avec réponse
      Hi,  I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts ex...

      Publication le 30 août 2021 · Muhammad Aamer Sajjad

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      "Zendesk Chat" and "Zendesk Support for WordPress" updates?
      Avec réponse
      Hey Zendeskers! I have worked in the recent past with a WordPress-based company's support team that uses Zendesk for tro...

      Publication le 18 août 2021 · Terry Hale

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      File Collection Function in a case
      Avec réponse
      Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle o...

      Publication le 18 août 2021 · Midas Cao

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      HTML trouble with Zignatures app
      Avec réponse
      Hello,I'm testing the third party app Zignatures for agent signatures.I've some trouble the HTML Code used and the rende...

      Publication le 12 août 2021 · Renaud Croix

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