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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Notification in Support
      Avec réponse
      Hello,Is there a way to activate notification other than email notification (like in Facebook) in Support when a Request...

      Publication le 09 août 2021 · Renaud Croix

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      Viewing and Editing Subscriber Information from within Zendesk Support
      Avec réponse
      Hi there, I am currently working on building out our Customer Support System using Zendesk and one of the requirements ...

      Publication le 29 juil. 2021 · Aabid Siddique

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      Integrating JIRA in Zendesk- Error
      Avec réponse
      Hey all, I'm attempting to integrate JIRA with Zendesk but consistently get the error attached: `Zendesk API error occ...

      Publication le 20 juil. 2021 · David Morrison

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      Salesforce Integration : Close tickets from Salesforce and sync status in Zendesk
      Avec réponse
      Hello,I would like to know if it is possible to close a ticket directly on Salesforce and report this information so tha...

      Publication le 16 juil. 2021 · Julien Lavazy

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      Jira Integration - Count Jira issues created within set time
      Avec réponse
      Hey there We had set up the Jira Integration correctly and it's working as expected.And we have Jira issue status sync ...

      Publication le 16 juil. 2021 · Nemo

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      Synchronizing user and ticket fields
      Avec réponse
      Hi community,   since Zendesk seems to be far from an, in my opinion, normal customer service application, I need...

      Publication le 13 juil. 2021 · Sebastian Bornemann

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      Email forwarding from wordpress
      Hello everyone, on our site we have a form created with contact7 that sends emails to our address hello @ Once the requ...

      Publication le 06 juil. 2021 · Cube Controls

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      Any suggestions to update due date automatically
      Avec réponse
      Hey,  I want to automatically update zendesk due date field based on Jira cloud issue due date field. So when a jira i...

      Publication le 05 juil. 2021 · Sidd

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      Push notifications not coming through
      Avec réponse
      Hi My colleague has an iPhone and she is not constantly receiving the push notifications for tickets updated or new tick...

      Publication le 05 juil. 2021 · Pediatras

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      Parse external ID from mail subject or body
      Avec réponse
      Hi. We search for ticket tool which will help us to manage issues send by our corporate customers in to our mailbox.Cus...

      Publication le 03 juil. 2021 · Paweł Zdrodowski

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