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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      How do I create reports in Salesforce with Zendesk data?
      Hello, I completed the integration between Salesforce and Zendesk, but I do not see any field or custom report being pul...

      Publication le 14 août 2024 · Andrea Faria

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      Embedding JSON inside Liquid IF Statement in Zendesk trigger for Webhook
      The objective was to synchronize the "End user" field with an internal field with the same name for its field options. H...

      Publication le 26 avr. 2024 · ashdivayus

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      LinkedIn Best Practices
      Avec réponse
      Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zen...

      Publication le 01 juin 2021 · Danielle

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      Teams <> Zendesk Integration - Agent Status Sync
      Hello,   Does anyone know if there is a way to sync the Agent status between Teams and Zendesk using the integration?

      Publication le 24 sept. 2024 · Hannah Lucid

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      DOUBLE CHECK FILE NAME & CCs app
      We previously used an app called DOUBLE CHECK FILE NAME & CCs, which provided a confirmation box showing attachment name...

      Publication le 06 sept. 2024 · Prabu P

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      Azure AD Autoprovisioning stopped working
      I have a group in Azure AD called ZenDesk from which agents are set to be auto-provisioned.  Yesterday, I made a change ...

      Publication le 26 avr. 2022 · Ian McDougal

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      Secure pre-fill URLs
      We'd like to provide our end users with new request page links where some fields are pre-filled. Due to the pre-fill con...

      Publication le 13 août 2024 · mfg

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      when call api show failed to load comments occasionally
      Use iOS zendesk SDK version 8.0.0, when call RequestUi.buildRequestList() or RequestUi.buildRequestUi(with: [config]) wi...

      Publication le 08 août 2024 · Rosalie Chuang

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      Managing sales tax when selling apps in the marketplace via stripe
      Hello,   Selling apps in the marketplace is definitely made easier thanks to the stripe integration. What is the recomme...

      Publication le 11 juil. 2024 · Saassle Team

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      How to create 3p apps in Zendesk marketplace that can handle conversations starting from zendesk web and handoff to zendesk /human agent ?
      HelloI want to build an app that can sit in front of human agents over zendesk web chat. I see there are a few of these ...

      Publication le 19 juil. 2024 · Swapnil Chavada

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