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Q&A - Users, groups, and organizations

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      Updating Domain on Org Change
      Hello Team,    I am looking to solve an issue of having multiple domains for my customers, yet only a single domain in o...

      Publication le 20 sept. 2024 · Shane Weber

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      Hide a module if a user is not of a specific organization
      Good evening,   i tried to follow the steps described in this article:   https://support.zendesk.com/hc/it/articles/4408...

      Publication le 02 sept. 2024 · Alessandro Caldani

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      Bulk Update email addresses
      Avec réponse
      Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this ...

      Publication le 21 mars 2022 · Chris Hardy

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      Bulk upload contacts - multiple contacts upload
      Avec réponse
      Hi everyone, How do you manage bulk uploading of contacts via the API? I need to upload 100.000 contacts and I'm not s...

      Publication le 29 avr. 2021 · Christos Pazaras

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      Multiple Organizations Mapping
      We're having an issue where I think we have hit a wall. We're a software company and use Zendesk as the support platform...

      Publication le 15 janv. 2025 · Daniela

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      Show Changed in User Notes - Audit Log
      Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing co...

      Publication le 31 oct. 2024 · Nora

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      AAD provisioning of Managers to a custom User field
      Hi  I managed to make a provisioning og managers from AAD to a custom user field.  BUT the manger is shown as their Azur...

      Publication le 22 déc. 2024 · Henrik Breinballe Hansen

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      Access to personal ticket Views as Admin
      Hi, Is there a way me as admin to access personal views created by agents?  Is it possible to give access to views, on...

      Publication le 21 mars 2022 · Gerardo

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      End user custom fields not updated when end user is created using Azure AD Provisioning
      Hello, We are creating our end user using Azure Entra Id (Azure AD) provisioning. In addition to the standard fields, o...

      Publication le 31 oct. 2023 · Regis Litre

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      Trigger to add User custom field data to Ticket custom field
      I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oi...

      Publication le 24 sept. 2024 · Robert Delbueno

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