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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to bulk import users with their profile photo ?
      Avec réponse
      Hello,Is there a way to include profile photo in a bulk import users ?   Thank you

      Publication le 13 août 2021 · Renaud Croix

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      Importing Users
      Avec réponse
      Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg or...

      Publication le 10 oct. 2021 · Shane Hughes

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      Setting up of user segmentation
      Hello, I would like to ask some clarifying questions related to user view permission and the creation of user segment f...

      Publication le 07 sept. 2021 · Aurore R ✌

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      Custom fields on User Profile
      Avec réponse
      Hi there, it's not possible at the moment to see custom fields in the user profile on the right hand side of the agent w...

      Publication le 14 oct. 2021 · Ana Luisa Santos

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      Finding the tag of a custom organization field
      Avec réponse
      Hi Zendesk Community I am facing issue about custom organization field, value and tag. Here an example of one of my cu...

      Publication le 13 oct. 2021 · Keven Pepin

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      Assigning a ticket to a different restricted group/person for security reasons
      Avec réponse
      Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. P...

      Publication le 22 sept. 2021 · rajesh

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      Can't find Signature Editor
      Avec réponse
      For some reason i'm not able to find the section where i can edit the Standard EMail Signature anymore. Either i'm blin...

      Publication le 16 sept. 2021 · Sven Winkel

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      When our client's are businesses - how to organize them?
      Hi! We sell software solutions to businesses. Problem is that we have no way to see what Client the end user represents...

      Publication le 07 sept. 2021 · Remi A. Netteland

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      Product Tiers and Subset of Users
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      Our company is working on a stripped-down version of our software product that would only be available to a subset of us...

      Publication le 19 août 2021 · Bryan Collins

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      Merge End User containing External ID With Active Staff User currently missing External ID
      Avec réponse
      We've done several mergers and acquisitions.  As a result, we have end users with external IDs, who are also Staff and m...

      Publication le 17 août 2021 · CJ Romberger

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