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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      HTML in agents signature
      Avec réponse
      Hello,I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.Is there a way to do so ?

      Publication le 11 août 2021 · Renaud Croix

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      I can't add an agent
      Avec réponse
      I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

      Publication le 12 août 2021 · Matthew Lee

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      How do I edit a customer's name in Zendesk?
      Avec réponse
      You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm de...

      Publication le 04 août 2021 · Service

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      Create new organizations
      Avec réponse
      Hi, Does anyone know a way to create a new organization without admin permissions (on a Professional account)? Alternati...

      Publication le 21 juil. 2021 · Ira Fridman

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      Agent Cannot Make Public Comments
      Avec réponse
      I have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to ma...

      Publication le 19 juil. 2021 · LaReine Pia

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      Customer can't find certain tickets belonging to his organization
      Avec réponse
      Hello, I have a question concerning one of our customers. This customer says he can't find certain tickets belonging to...

      Publication le 19 juil. 2021 · Sanne van der Wal

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      Bulk import for updating users' email address fails with Name: too short
      Avec réponse
      Hello all, I am trying to bulk import a .csv (correctly formatted) which will update the email address to all of our in...

      Publication le 14 juil. 2021 · Lefteris Apostolakis

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      Why are duplicate domain names allowed yet Organization Name must be unique?
      Avec réponse
      Just curious, does anyone know why duplicate domain names are allowed to be entered in the Domains field across differen...

      Publication le 09 juil. 2021 · Marty Chang

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      User segment based on department
      Avec réponse
      Hi On our end users profiles we have a field called department which we have populated with staff or student depending ...

      Publication le 04 juil. 2021 · Luke Dobson

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      Download user data to csv
      Avec réponse
      Hello, Is there a way to download a list of users who have posted to Gather to a CSV file? Thanks.

      Publication le 28 juin 2021 · Alex Dunne

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