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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Export all end users
      Avec réponse
      How would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm...

      Publication le 26 mai 2021 · Laura Inostroza

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      Can i know who created an organisation?
      Avec réponse
      Morning folks! We are running on the Enterprise Plan, and my company has A LOT of organizations, most because we use a ...

      Publication le 24 juin 2021 · Pedro Farias

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      Change default sort order of tickets in "Organization" view?
      Avec réponse
      Hi all! I searched the interwebs but could not find anything about this, so you are my last resort. The question at hand...

      Publication le 17 juin 2021 · Jonathan Ruh

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      Conditional Fields for User/Orgs?
      Avec réponse
      Is there any chance we could see conditional fields implemented for users and orgs? As an admin, I'd love to be able to...

      Publication le 10 juin 2021 · Casey Moore

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      New agent onboarding/Groups set up
      Avec réponse
      Hi - we are just onboarding ZD and trying to figure out our groups. Can anyone share any tips on how you have managed gr...

      Publication le 28 mai 2021 · Sonja Stojanovski

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      How can an internal user tell whether or not they are signed in?
      Avec réponse
      We're using Enterprise. Certain Guide articles are viewable only by internal users, as set by the "Visible to" drop-down...

      Publication le 24 mai 2021 · Tom Richards

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      Former user removal
      Avec réponse
      I have a user within a customer organization who has one incident logged against his account.  He is no longer authorize...

      Publication le 14 mai 2021 · TEDS Inc.

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      Emails Extract/Export
      Avec réponse
      Hi,  Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some an...

      Publication le 07 mai 2021 · Liza

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      Setting up agent groups
      Avec réponse
      I work with a company that has sales agents who need to respond individually to tickets. All tickets should go to the co...

      Publication le 06 mai 2021 · Janet McMonagle

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      Stats Manipulation
      Avec réponse
      I am puzzled as a supervisor to see an act like this created by an agent but I need proof. The company I work for does n...

      Publication le 05 mai 2021 · Kasey

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