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Q&A - Users, groups, and organizations

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      Organization Custom Fields for Ticket Organization instead of Requester Organization
      Avec réponse
      I'm working on creating a report in Explore to look for tickets where the custom date field on the organization's profil...

      Publication le 22 avr. 2021 · Travis Tubbs

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      Trigger for Organization update
      Avec réponse
      I am looking for a way to trigger a notification to a specific agent whenever an update has been made to an Organization...

      Publication le 24 mars 2021 · Stephanie McIntyre

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      Working with 3rd party Contractors
      Avec réponse
      Hello, I am hoping there is someone in the community that can help us solve a problem. We work with 3rd part contractor...

      Publication le 03 mai 2021 · MarketSpark

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      Adding title to agent signature
      Avec réponse
      Hi, i was wondering if it was possible to add a custom user field like "Title" and have it added to the agents signatur...

      Publication le 27 avr. 2021 · Magnus Ahrensbach

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      Forbidden message when resending verification email
      Avec réponse
      HI All, I am having an issue when I send out a "Resend verification email" out to an end user.  They get the email, but...

      Publication le 08 avr. 2021 · Diane Michaels

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      Display Organisation data to End Users
      Avec réponse
      Hi, In my company, we have two areas of business - one is B2B and the other is B2C. We are on Support Enterprise, with...

      Publication le 29 mars 2021 · Stephen

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      Organization that have multiples brands
      Avec réponse
      I'm working with organizations \ companies that have multiples brands. Can I create such a structure in Zendesk?  

      Publication le 29 mars 2021 · אוראל אמסלם

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      the time of registration in support does not match the real time
      Avec réponse
      Hello, I have a problem, the time of registration in support does not coincide with the real time.What I can do.

      Publication le 25 mars 2021 · David Berumen

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      I want to know when it was the last time an end user contacted us via Zendesk
      Avec réponse
      Hi All,  As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk.  ...

      Publication le 24 mars 2021 · Fallon Albrecht

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      Ticket assignees are changing when changing an agent groups
      Avec réponse
      We are facing a critical issue. We manually change agent groups often for the purpose of training. Yesterday we learned ...

      Publication le 19 mars 2021 · Niloufar Ahmadinikoo

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