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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Verifying customers over the phone
      Avec réponse
      Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive informati...

      Publication le 16 mars 2021 · Taylor Wilson

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      Light Agent can't create tickets for new users ??
      Avec réponse
      What is the rationale behind a Light Agent not being able to submit a ticket on behalf of a new user? I get that light ...

      Publication le 12 mars 2021 · Chad Smith

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      Requester email
      Avec réponse
      Hi, when a user sends us an email directly (to our external email) regarding an issue and we want to forward it to the Z...

      Publication le 07 mars 2021 · Salim Dakkak

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      A agent of a specific org, having access to explore can see data of all the orgs of an account or only the org that the agent having ?
      Avec réponse
      We have one account which has multiple organizations (say US, UK, Brazil) . Now let say a light agent having one organiz...

      Publication le 03 mars 2021 · Sayan Ghosh_L3

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      User/Organization Tags
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      I have a 2-part question.  1) Is there a way to automatically add a specific User Tag to each new user within an existi...

      Publication le 03 mars 2021 · Kyle Beaulieu

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      How to block organizations tags changes for agents?
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      Hi team, We will populate the organization tags by API integration. But, I would need block manual changes on organizat...

      Publication le 03 mars 2021 · Athos Alves De Souza

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      Assigning a new group
      Avec réponse
      I've created a new group but it's not automatically appearing as an assignee option. What am I missing?

      Publication le 01 mars 2021 · Samantha Critchley

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      Organization sorting by region
      Avec réponse
      Hi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested...

      Publication le 10 févr. 2021 · Danielle Eberhardt

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      Shared admin rights for user management
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      Hello, We have a situation were we would need to share admin rights to other agents in order to trigger user email veri...

      Publication le 04 févr. 2021 · Emil Pop

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      Sub-Organizations layer and end-user grouping
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      Hi I would like to divide my end-users to sub-organizations. My customers are from the construction industry and every...

      Publication le 26 janv. 2021 · Kfir Luzon

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