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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organization and end-users mandatory
      Avec réponse
      Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...

      Publication le 26 janv. 2017 · Jérémie Thomelin

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      Pulling custom Org fields into ticket
      Avec réponse
      Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...

      Publication le 01 mars 2018 · Dena

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      How can an end-user see all the tickets assigned to an organization
      Avec réponse
      Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...

      Publication le 11 mars 2020 · Joel Guajardo

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      Personalizing the default "take it" assignment to a user-specific group
      Avec réponse
      Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...

      Publication le 07 févr. 2019 · Brandon Hansen

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      Hide Groups from request assignment.
      Avec réponse
       Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...

      Publication le 15 mai 2018 · Wolf Hilbl

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      Restricting tickets from certain users to designated Zendesk agents
      Avec réponse
      My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...

      Publication le 04 janv. 2018 · Premise Data

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      Can a Light Agent update a ticket's comments?
      Avec réponse
      Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...

      Publication le 12 sept. 2017 · Michaela (Thinking Cap)

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      Limit/Block users from creating/viewing Zendesk tickets
      Avec réponse
      We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...

      Publication le 13 sept. 2016 · Boris Krutiy

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      Auto detect groups without agents but with the unsolved ticket in the groups queue. 
      Hi  Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...

      Publication le 22 déc. 2023 · Pranesh Pokale

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