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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Read only - Custom End User Fields
      Avec réponse
      Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this opti...

      Publication le 22 sept. 2021 · Jon Simone

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      Multiple phone numbers
      I’m looking to associate multiple phone numbers with users in Zendesk so that when they call from any of those numbers t...

      Publication le 04 déc. 2024 · Joshua Snider

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      Automatic User Provisioning in Microsoft Entra - Updating Phone Numbers
      Hello Community, I am seeking advice from anyone who has experience with automatic user provisioning in Microsoft Entra....

      Publication le 06 août 2024 · Marc Quitschau

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      Is there a way to limit the number of cases per organization?
      Avec réponse
      Trying to limit the number of cases an organization can open, or at least raise a flag when the new case over the set nu...

      Publication le 05 juil. 2022 · Omer Alterescu

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      How to authenticate users in Zendesk based on being logged into our SAAS platform so we private knoweldgebase articles to be suggested to users only when they are logged into our platform
      Our organization provides a SAAS platform for employers to provide benefits to their employees. We want to build out our...

      Publication le 10 juil. 2024 · Jeff Q

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      How can I stop receiving Additional Admin created zendesk notifications

      Publication le 08 juil. 2022 · Gabriel from Contractbook

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      Is there a way to prevent agents from editing their email address?
      Avec réponse
      Hey everyone! Is there a way to prevent our agents from editing their own email addresses? 

      Publication le 13 mai 2021 · Ashley Coleman

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      syncing users into the correct organization based on azure AD information.
      Avec réponse
      Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've en...

      Publication le 16 mars 2023 · Daniel Yanez

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      'Take it' - assigning to the right group (not default)
      Avec réponse
      Zendesk gurus can you help?    There is a previous post from 2019 on this subject https://support.zendesk.com/hc/en-us/c...

      Publication le 13 mai 2024 · Helen Forrester

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      Automation for Organization Fields
      Avec réponse
      I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need t...

      Publication le 03 mai 2024 · Brettany Rhodes

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