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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Unsuspend all users in Zendesk
      Hello, Is there a way to unsuspend all users at once in Zendesk Support by running a script like the below: curl https...

      Publication le 12 mars 2024 · Anton Van der meyden

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      Auto/pre-load a particular form linked to the customers login while hiding all other forms?
      Avec réponse
        Hi, I created 2 different forms; for 2 types/groups of customers [end users]. But each group is only allowed to see 1 ...

      Publication le 26 avr. 2024 · walter maldeghem

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      How to control which users have access to a brand?
      Avec réponse
      Hi Zendesk Community, Our company utilizes multiple brands within Zendesk as different help sites for users of our softw...

      Publication le 18 avr. 2024 · Allison B.

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      Is it possible for a user to attach a zip file when taking a question from a user?
      Hello.    We're trying to use Zendesk to build a support site for our products. I would like to receive images and model...

      Publication le 16 avr. 2024 · 水谷

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      Update User Field Automatically Based upon Organization Field
      Hi There! Our organizations have a text field that indicates who their reseller partner is. I would like that organizati...

      Publication le 20 mars 2024 · Victoria Thrash

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      Browser refreshing in an ongoing conversation
      Hi, We want a feature where we can track if customers refresed the widget windo. Is it possible? 

      Publication le 13 mars 2024 · VAIBHAVI SAHEBRAO PATIL

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      Limit Specific End User/Customer Information to Custom Agents
      I am looking for a way to hide customer information from a specific Agent list (that I would create via a new custom age...

      Publication le 13 mars 2024 · Ryan Taugher

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      Account Heirarchy
      Hello All, I am  new to ZenDesk and come from a Salesforce HealthCloud organization where I administrated that CRM. Zen...

      Publication le 15 mars 2024 · Paul Heng

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      Use of groups
      Avec réponse
      Hi! I been researching the most that I can but still can't figure out what groups are for. Agents solve tickets based on...

      Publication le 06 nov. 2023 · Paloma Cruz

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      Permissions to tickets based on groups
      Avec réponse
      Hi,I have a scenario where I want to be able to govern the permissions to specific tickets.Every agent should be allowed...

      Publication le 21 févr. 2024 · Rasmus Lynggaard

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