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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to deal with duplicated end users
      Avec réponse
      Hi Zendesk community,  We have the following situation: Duplicity of users because a customer has only one email contac...

      Publication le 11 janv. 2024 · Pablo Zarricueta

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      Different Forms for External and Internal Users
      Avec réponse
      Hi, I'm relatively new to Zendesk and was curious as to whether you can change the 'form' available to end-users based o...

      Publication le 06 févr. 2024 · Louis Broomfield-Payne

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      Multiple organizations extraction
      Avec réponse
      When you export the users, only the main organization comes out, and not the others. ex : user 1 > org 1 | org 2 | org ...

      Publication le 01 févr. 2024 · Léon PEYNE

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      Identifying duplicate organizations and bulk deleting them
      Avec réponse
      We did an import of organizations in which some of them were already existing in Zendesk.  Now when we search the organ...

      Publication le 12 juin 2023 · Aish Desai - TS Ops Team

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      Show if user is suspended in user list
      Avec réponse
      Hi Zendesk Community,  I am hoping that someone with some technical ability can help me with something. We do regular a...

      Publication le 16 déc. 2021 · Maggie St.Clair

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      Limiting Light Agent visibility - need to rework our groups?
      Avec réponse
      We're a school board with multiple departments and multiple sites. As we all use the same domain, multiple organization...

      Publication le 29 janv. 2024 · Kyle Kowalsky

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      Limit the number of users at one organisation that can create and update tickets
      Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organ...

      Publication le 22 déc. 2023 · Judy Correia

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      Agent didn't get Zendesk invite
      Avec réponse
      One of my staff members didn't receive the Zendesk email asking them to sign into Zendesk for the first time and create ...

      Publication le 28 nov. 2023 · Kate Pilcher

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      Is it possible to create a group to use as requester?
      Avec réponse
      I need to send emails to groups of people frequently, so I would like to create a "group" that contains all the emails t...

      Publication le 26 oct. 2023 · Jéssica G. Bigon

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      Custom user fields in placeholders
      Avec réponse
      Hi. I really do hope this is possible, becuase it is getting on my nerves. I can't get a placeholder working from a cu...

      Publication le 24 oct. 2023 · Jysk IT en del af Sagro I/S

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