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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Identifying a VIP Organization On The Ticket
      Avec réponse
      We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ...

      Publication le 11 sept. 2023 · MineralTree | Support

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      Default group change is not effective
      Avec réponse
      When changing the "Default group" assignment from one group to another, it shows up in the admin center as expected. But...

      Publication le 20 oct. 2023 · Jussi Rajala

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      Export end users from specific View
      Avec réponse
      I am searching for an option to export end-user data/tickets from one specific view. This request was already back in 20...

      Publication le 09 oct. 2023 · Tereza Hurychova

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      View all agents assigned to a skill
      Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitte...

      Publication le 28 sept. 2023 · Kerry Sorenson

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      Managing a users tickets by organization
      Avec réponse
      Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket stat...

      Publication le 28 sept. 2023 · Cayla Grossman

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      User Group permissions for customer account?
      Avec réponse
      Two related questions: 1. Is it possible to create a user group structure for customers, such as how this can be done f...

      Publication le 22 sept. 2023 · Nicholas Deary

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      Organization Tags and Custom field tags
      Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c assoc...

      Publication le 21 sept. 2023 · Richard Tudge

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      Organizations - am I understanding it correctly?
      Avec réponse
      Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 w...

      Publication le 21 sept. 2023 · Anthony Hidalgo

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      End user Access to Resource Center materials without creating a Zendesk account
      Avec réponse
      The Zendesk sign-in is confusing to customers/end users as it looks like they are signing into our software instead.  Ho...

      Publication le 28 août 2023 · Wendy Barnard

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      I want to show the user field to the end user.
      Avec réponse
      I think I can show custom fields to end users, but I want to show user fields as well.

      Publication le 14 août 2023 · Mieda

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