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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organize Columns on the Organizations Page
      Avec réponse
      Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Orga...

      Publication le 23 févr. 2023 · Mark Molloy

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      Agents as end-users for different brands
      Avec réponse
      Hi - we have just signed up to use Zendesk Suite and I was wondering if anyone can tell me how we would set up two diffe...

      Publication le 20 mars 2023 · James Penny

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      Show Custom Organization Fields
      Avec réponse
      I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager...

      Publication le 07 févr. 2023 · Graham Ferguson

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      Issues having my end user account deleted with one of Zendesk's customer
      Avec réponse
      Hello, One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user ac...

      Publication le 27 mai 2023 · alunyhb

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      Select Organization when end user signs up
      Avec réponse
      I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my orga...

      Publication le 05 mai 2023 · Chris Wilson

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      Stop "CC" users from creating a password / account
      Avec réponse
      We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that i...

      Publication le 03 mai 2023 · Darren Bell

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      Bulk actions - Import users and creating ticket via email with the form format
      Avec réponse
      Dear Team and all, Firstly, I would like to ask question regarding how to import users in Bulk actions function. in Ad...

      Publication le 13 avr. 2023 · IT Helpdesk

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      Associating Orgs for Clients/Sub-Clients
      Avec réponse
      We have a use case for the Zendesk platform that I am trying to understand how to use Zendesk to achieve our aims.   B...

      Publication le 20 mars 2023 · Sam Ballard-Robinson

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      Allocate Agents by countries
      Avec réponse
      I am trying to capture the data of the agents such as number of tickets and response time by country. Unfortunately the ...

      Publication le 22 févr. 2023 · Pamela Soh

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      Cannot see the Roles Tab under Team
      Avec réponse
      I want to create a contributor role that can only view tickets assigned to them if they are part of a certain group.  

      Publication le 13 févr. 2023 · TW Support

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