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Q&A - Reporting and analytics

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      Repeat Customer Analysis
      Hello everyone,   I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...

      Publication le 09 oct. 2024 · Akshay Gupta

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      Reporting on Ticket Update Timestamps
      Avec réponse
      Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

      Publication le 16 sept. 2024 · Alex Gonzalez

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      Unable to perform standard calculated metric between two dates
      Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

      Publication le 15 oct. 2024 · Ryan Knight

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      Explore: How to show two standard calculated attributes (Updates history) in the same row?
      Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

      Publication le 22 mars 2024 · karankuwarbidxb

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      Ticket Follower Reporting
      Avec réponse
      We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

      Publication le 16 juin 2023 · Kristina Tibbitts

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      Dashboard showing past 30 days date range
      I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

      Publication le 25 sept. 2024 · Kyle Beaulieu

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      Analyse real-time data
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      Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

      Publication le 20 févr. 2024 · Siri Rääf

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      For how much time the customer didn't respond to the agent?
      I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

      Publication le 08 sept. 2024 · Abdelhameed Khaled

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      Messaging metrics in explore
      Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

      Publication le 05 sept. 2024 · Hendrik Mgina

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      Explore: Report on Organization's Details and Notes fields
      Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

      Publication le 02 sept. 2024 · Abdulqader Haddad

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