Recherches récentes


Pas de recherche récente

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Is there a way to export a list of reports from Explore? Our reports have gotten away from us and we are trying to clean...

Publication le 15 mai 2024 · Judy Correia

7

Abonnés

3

Votes

5

Commentaires


I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report th...

Publication le 06 janv. 2025 · Jacob R.

1

Abonné

0

Votes

0

Commentaire


Hello team, Will we have a new standard Zendesk report template? Are there other templates available to use? Thank you v...

Publication le 06 janv. 2025 · Roger Souza

1

Abonné

0

Votes

1

Commentaire


Hi there! We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a s...

Publication le 19 déc. 2024 · Sara Giardini

2

Abonnés

2

Votes

2

Commentaires


I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that wi...

Publication le 07 janv. 2025 · Brettany Rhodes

0

Abonnés

1

vote

0

Commentaire


I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...

Publication le 03 janv. 2025 · Kyle Beaulieu

0

Abonnés

0

Votes

0

Commentaire


Hi. Is anyone able to help with a starting place to calculate the time from the ticket creation to the first outbound ca...

Publication le 06 nov. 2024 · Lara McCaleb

1

Abonné

0

Votes

1

Commentaire


I have the option to migrate my existing dashboards from the legacy builder to the new builder (this is going to be A LO...

Publication le 06 nov. 2024 · Five Below, Inc.

1

Abonné

0

Votes

1

Commentaire


Simply, I'd need a row level data with the following headers:

Publication le 04 nov. 2024 · karankuwarbidxb

2

Abonnés

1

vote

1

Commentaire


We want to track total average response time (not just avg first reply time) for a subset of tickets (Plan type = custom...

Publication le 21 oct. 2021 · Abby Armada

7

Abonnés

2

Votes

7

Commentaires