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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

Publication le 16 sept. 2024 · Alex Gonzalez

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Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

Publication le 15 oct. 2024 · Ryan Knight

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Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

Publication le 22 mars 2024 · karankuwarbidxb

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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

Publication le 19 mai 2022 · MineralTree | Support

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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

Publication le 16 juin 2023 · Kristina Tibbitts

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I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

Publication le 25 sept. 2024 · Kyle Beaulieu

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Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

Publication le 20 févr. 2024 · Siri Rääf

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I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

Publication le 08 sept. 2024 · Abdelhameed Khaled

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Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

Publication le 05 sept. 2024 · Hendrik Mgina

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Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

Publication le 02 sept. 2024 · Abdulqader Haddad

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