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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Number of customer replies
      Avec réponse
      HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a...

      Publication le 02 févr. 2021 · Jo Herbert

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      How to display a percentage of tickets tagged with specific tags?
      Avec réponse
      We would like to found out and display what percentage of our total tickets in a 90 day period are tagged with certain i...

      Publication le 04 févr. 2021 · Ginny C.

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      Having difficulty tracking escalations from Level 1 to Level 2 groups by Agents
      Avec réponse
      Hi all,I'm trying to create a chart that tracks escalation by each Level 1 Agent to any Level 2 group and gives me the t...

      Publication le 04 févr. 2021 · Jhalil Abdelkader

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      Reporting on number of solves/replies by submitter group
      Avec réponse
      Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitt...

      Publication le 04 févr. 2021 · Trevor Kanaya

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      Attribute members don't show in some visualisation types
      Avec réponse
      Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm ...

      Publication le 02 févr. 2021 · Trevor Kanaya

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      Creating a query with totals of an attribute
      Avec réponse
      Hello I am trying to create a query in Explore wherein I want to capture how many times a value of an attribute is repe...

      Publication le 01 févr. 2021 · Sidd Pandey

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      How to display % of 2 columns?
      Avec réponse
      Trying to wrap my head around this. I'm trying to get this percentage to appear that tells me how much of the total of t...

      Publication le 01 févr. 2021 · Marc Dufour (Groan)

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      Explore - Format KPI metric as text
      Avec réponse
      I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar...

      Publication le 29 janv. 2021 · Milton Lobo

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      Choose Filters that a Bookmark Affects
      Avec réponse
      Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the v...

      Publication le 29 janv. 2021 · Owen Greenberg

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      Track when and which agent updated an organization customer field
      Avec réponse
      Dear all, It's the first time I post here, so I apologize in advance if I miss any important and/or required informatio...

      Publication le 28 janv. 2021 · Fernando Castañeda

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