Recherches récentes


Pas de recherche récente

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...

Publication le 01 mars 2019 · Maksims Svjastins

11

Abonnés

0

Votes

13

Commentaires


In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...

Publication le 09 janv. 2019 · Stacy Win

10

Abonnés

0

Votes

14

Commentaires


In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics?  Try...

Publication le 21 mai 2019 · James Molina

4

Abonnés

0

Votes

2

Commentaires


Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...

Publication le 16 mai 2019 · Uri Flores

3

Abonnés

0

Votes

4

Commentaires


Hi guys,   I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...

Publication le 26 avr. 2019 · Matt Bertulli

17

Abonnés

0

Votes

17

Commentaires


Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...

Publication le 17 avr. 2019 · Marcel

4

Abonnés

0

Votes

6

Commentaires


Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...

Publication le 16 avr. 2019 · Josue Velasquez

9

Abonnés

0

Votes

6

Commentaires


Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...

Publication le 26 févr. 2019 · Chloe

7

Abonnés

0

Votes

4

Commentaires


I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...

Publication le 26 déc. 2018 · Melissa Kibrick

11

Abonnés

0

Votes

11

Commentaires


Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...

Publication le 11 déc. 2018 · Pauline Raballand

27

Abonnés

0

Votes

28

Commentaires