Recherches récentes

Pas de recherche récente

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

Nouvelle publication
Tout afficher
    Trier par activité récente
      Any way to know what forms had any data in them in a ticket?
      I've been asked to create a report (in our data warehouse) that identifies tickets that had a specific form filled out -...

      Publication le 09 mai 2024 · PAUL STRAUSS

      3

      Abonnés

      0

      Votes

      2

      Commentaires

      Zendesk reporting
      Avec réponse
      Hi community, Im looking for idea how to show  how much time does a ticket spend in every group. For example we have 5 g...

      Publication le 19 juin 2024 · Artur Michalski

      3

      Abonnés

      0

      Votes

      2

      Commentaires

      Average handling Time considering first ticket update agent
      I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned...

      Publication le 25 juin 2024 · Abdelhameed Khaled

      0

      Abonnés

      0

      Votes

      0

      Commentaire

      AVG reply time
      I need to get the average reply time, when a client chats with us in messaging, he sends a message then we reply to it (...

      Publication le 13 mai 2024 · Ahmed Masooud M

      2

      Abonnés

      1

      vote

      2

      Commentaires

      Showing ticket numbers on 100% stacked graph
      Hello!   I have created this 100% stacked graph but I am struggling to find a way to add the total ticket numbers at the...

      Publication le 21 juin 2024 · Ellis

      1

      Abonné

      0

      Votes

      1

      Commentaire

      How to see time logged per agent per period and not total time
      Hi  Could you please assist us in generating reports that will show time logged per agent per period of time (for exampl...

      Publication le 17 mai 2024 · Alexandr Gusacenco

      2

      Abonnés

      0

      Votes

      1

      Commentaire

      Report for tickets with SLA breaches and date/time of breach
      Avec réponse
      I'm trying to build a report that lists SLA breaches with the ticket ID and the date/time of the breach. I'm not seeing ...

      Publication le 28 août 2019 · Alex Edwards

      6

      Abonnés

      1

      vote

      2

      Commentaires

      Report Help - Requester First Reply Time
      Avec réponse
      Hello,   Is there a way to create a report that would show the average time it takes for a requester to submit their fir...

      Publication le 05 juin 2024 · Hannah Lucid

      1

      Abonné

      0

      Votes

      1

      Commentaire

      Difficulty Managing Multiple Tags on Tickets in Zendesk Explore
      Hello Zendesk Community,  I am encountering a challenge with managing and reporting on tickets that have multiple tags i...

      Publication le 10 juin 2024 · Michelle Erikson

      1

      Abonné

      0

      Votes

      0

      Commentaire

      Article linking rate against all tickets, not just linked article tickets
      Is there a way to create a report that will provide the linked article rate against all closed tickets during a period, ...

      Publication le 11 juin 2024 · Heather Ausmus

      0

      Abonnés

      0

      Votes

      0

      Commentaire