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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
      Épinglée
      Dear Customers, We are excited to launch AI

      Publication le 25 avr. 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk AI & automation! No one knows our products better...

      Publication le 08 janv. 2024 · Shawna James

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      Product Feature + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 08 janv. 2024 · Shawna James

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      Provide Zendesk Explore Reporting for AI Writing Feature Usage
      Use Case: Our customer care teams have started using Zendesk's generative AI writing tools, including t...

      Publication le 25 mars 2025 · Jordan Knott

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      Creating a "Confidence" level for Auto-Assist, so as to route tickets that Auto-Assist will be able to help with faster.
      Looking for some kind of ticket field or label that pre-lists the confidence that auto assist will be able to generate a...

      Publication le 24 mars 2025 · Francisco Serna

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      Editing privileges for AI agents
      Currently, AI agents can only be edited by an administrator. We believe that it is a security issue that only administra...

      Publication le 07 mars 2025 · 杉田 幸大

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      The AI Agents Advanced (Ultimate) 'Sources' option is not available when using AI Agent from within the Messaging widget in Zendesk
      When testing AI Agents Advanced bots via the Ultimate web interface, we see ‘Sources’. So the user is able to verify the...

      Publication le 13 mars 2025 · Stuart French

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      Possibility to save custom prompts for AI writing tool
      The enhancement of the AI writing tool with custom prompts is a cool feature, especially for translations. In this conte...

      Publication le 18 mars 2025 · Remo

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      Publication le 12 mars 2025 · Tomas Iñiguez

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      Publication le 05 mars 2025 · Caitlin Graham-Pedersen

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