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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
      Épinglée
      Dear Customers, We are excited to launch AI agents and preview the upcoming launch of automated resolutions! For ease of...

      Publication le 25 avr. 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk Ai & automation! No one knows our products better than you, our user...

      Publication le 08 janv. 2024 · Shawna James

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      Product Feature + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 08 janv. 2024 · Shawna James

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      Add-on licensing model issues
      I would love to utilise the Advanced AI add-on that Zendesk has released. However, it would only benefit 20-30% of our a...

      Publication le 20 oct. 2024 · Caroline Scott

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested:   We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’).  We are ...

      Publication le 20 févr. 2025 · Stuart French

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info:   Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle relative date q...

      Publication le 24 févr. 2025 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources.  Most work OK.  However, I have set up one that points ...

      Publication le 19 févr. 2025 · Stuart French

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      Publication le 18 févr. 2025 · Bruno Gabriel

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

      Publication le 27 août 2024 · Reshma Patel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      Publication le 05 févr. 2025 · Lindsay Lebensohn

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