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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Organization Ticket Summarization for Churn Review
      It would be incredibly helpful to have an AI review all tickets related to an organization, specifically to identify: W...

      Publication le 08 mai 2024 · Trent Upton

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      AI Agent Responses won't allow typing when SHIFT is pressed?
      To clear the response you can begin typing…but that does not work if you are holding the shift key to start the sentence...

      Publication le 12 juin 2024 · CHRISTINA GRIES

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      Suggested Articles in More Languages
        Enable article suggestions in triggers for more articles, particularly Indonesian, Hindi, and Vietnamese.   Increasing...

      Publication le 10 juin 2024 · Monica

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      Answer Bot- Article Suggestions to post a public comment with a link to the article that solved their question
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 20 mai 2024 · Aaron Doane

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      Add expand option to geneartive AI for modifying response
      Hi Team, One of my customer wants to be able to expand answers just like concise option we have in generative ai. Can ...

      Publication le 03 janv. 2024 · Sushmitha Satish

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      Change the behaviour for AI responses when an agent is needed
      We see customer confusion in scenarios where:  The client's issue requires the agent's involvement the bot generates an...

      Publication le 10 mai 2024 · Viachaslau

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      Custom Chatbot Issue Alerts
      Could we explore the possibility of setting up custom alerts for chatbot issues that hit a specific threshold? For examp...

      Publication le 29 avr. 2024 · Jham Bernardino

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      Change Answer Bot Badge Photo
      Request to allow us to update the Answer Bot chat badge photo from the standard ZD chat bubble icon

      Publication le 26 avr. 2024 · Eric

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      Revamp Macro Suggestions to account for Bulk Update tickets
      Macro Suggestions doesn't work when Bulk Update is used on tickets. An example of the scenario: One-off Bulk Update of ...

      Publication le 27 mars 2024 · Andrew Lee

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      Set Automated Ticket reminders to Customers by set business hours/days
      Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be  able to set a certai...

      Publication le 07 févr. 2024 · Rene Goertzen

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