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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Product Feedback + Feature Request Post Template
      Épinglée
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publication le 01 févr. 2024 · Shawna James

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      Product feedback guidelines & how to write a good feedback post
      Épinglée
      Welcome to the Product Feedback Topic for Zendesk's WFM (Workforce Management)! No one knows our products better than ...

      Publication le 01 févr. 2024 · Shawna James

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      Enhancement > Different Background for Locked
      Hi Team,   We are seeking your help in improving or enhancement of the ZD WFM  feature, where agents find the “Activity ...

      Publication le 26 févr. 2025 · Maribeth Penalba

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      WFM - Agents should not automatically be added to the Allow List when created in Zendesk
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 03 sept. 2024 · Aaron Doane

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      Improve Status Locking Feature by Implementing a Pop-up notification
      Add a pop-up notification that will be triggered when user is on a locked status and trying to open or start a productiv...

      Publication le 16 oct. 2024 · Ryan Casilag

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      Selected Timezone Visibility
      It's actually annoying that you're getting these ideas to better your product from customers without compensating them r...

      Publication le 05 févr. 2025 · Ryan Casilag

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      Overtime Tracking
      For agents who are on Overtime, we need to plot workstreams / or activity so as not to impact adherence. But if we modif...

      Publication le 04 nov. 2024 · GUJU

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      Custom Role Ability to Edit Users with No Team
      Problem: Custom roles in Zendesk WFM do not currently allow the ability to view/edit a user who is not already associate...

      Publication le 04 févr. 2025 · Laura L.

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      Combined Workstreams - forecasting staffing
      We’ve identified an issue with the staff scheduling figures when combining workstreams. Currently, when agents are assig...

      Publication le 31 janv. 2025 · Nicola Sale

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      Future Dating Function for Tymeshift Functions
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Publication le 29 janv. 2025 · Renz Belardo

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