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Zendesk EAP - New Article Editor in Guide


Since signing up to the new article editor EAP my users are reporting that images cannot be resized within the editor wi...

Publication le 02 sept. 2024 · Sabine Hanna

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The AI summary feature seems to generate basically the entire article. It would be great if it could simplify and summar...

Publication le 19 sept. 2024 · Abby Olorunnife

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We currently use a combination of
 and  tags to display code in our Help Centers. We embed the  tags wi...

Publication le 02 oct. 2024 · David Bjorgen

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Hi, I don't seem to have the option of generating AI summaries. All I get is the summary box to type in (see screenshot)...

Publication le 12 sept. 2024 · Sabine Hanna

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We like to keep our help articles in line with our branding, which involves using specific hex colours for headers. Befo...

Publication le 13 sept. 2024 · Paul K

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Table captions are added to the top of the table by default. Why is there’s no way to move the caption of the table to t...

Publication le 02 oct. 2024 · David Bjorgen

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Tables added through the WYSIWYG editor have default styles, including table and cell borders. Because these styles are ...

Publication le 02 oct. 2024 · David Bjorgen

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We now have the ability to add a
to tables using the editor, but where is the feature for images? After all...

Publication le 02 oct. 2024 · David Bjorgen

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Hi there,   With the new editor, I've noticed that copying and pasting an image into an article results in it being...

Publication le 16 sept. 2024 · Paul K

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Your feedback is crucial to us as we continue to improve the new article editor. We invite you to share your thoughts, r...

Publication le 17 juil. 2024 · Patrycja Walencik

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