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Discussion - Workforce engagement management (WEM)


WFM Resources
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Hello WFM Magicians! Here's a list of Workforce Management (WFM) related resources that we've put together to help you u...

Publication le 16 oct. 2024 · Triin Ilves

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QA Resources
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Hello Quality Aficionados!Here's a list of Quality Assurance (QA) related resources that we've put together to help you ...

Publication le 16 oct. 2024 · Triin Ilves

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Greetings to all community members! 👋 We are excited to announce the launch of our new Workforce Engagement (WEM) discu...

Publication le 16 oct. 2024 · Triin Ilves

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We’re absolutely delighted to have you join us! The Zendesk community is a vibrant space where you can connect, learn, a...

Publication le 21 oct. 2024 · Triin Ilves

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‘What Percentage of Conversations Should You Evaluate?’ is one of the most asked questions in the QA space. On average, ...

Publication le 29 oct. 2024 · Mervi Sepprei

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My job involves working with new and existing customers, and I’ve seen countless approaches to Workforce Management (WFM...

Publication le 28 nov. 2024 · Ivan Vjetrovic

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AI Agents (aka Bots) are being adopted like never before thanks to the advancement of AI. When deployed correctly, they ...

Publication le 21 oct. 2024 · Riley Young

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