Peter P

1. Communauté
2. Support Q&A
3. Automations criteria - Hours since a tag was added

Hi guys, I'm following up on this in case there was an update during this last year. Same as Stephen, in our company we need to check the customer's account after 48 hours since a specific event, l...

• Afficher le commentaire
• Peter P
• Modifié 24 juin 2019 15:45
• 0 vote

1. Communauté
2. Feedback on Support
3. Triggers - Action: Add Internal Note as a trigger action

+1 automatic internal comments would improve efficiency and productivity allowing the agent to check customer info at first sight and/or following basic instructions to handle that case. The use of...

• Afficher le commentaire
• Peter P
• Création 24 janvier 2019 12:35
• 0 vote

1. Communauté
2. Feedback on Guide
3. Sub-section in Knowledge Base

I agree with the rest. More levels of sections/subsections is needed for complex hierarchies. Some documents cannot be only classified by those 3 levels (category/section/article) since we manage ...

• Afficher le commentaire
• Peter P
• Création 13 mars 2015 05:02
• 5 votes