Jon Coon
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Dernière activité effectuée par Jon Coon-
Jon Coon a ajouté un commentaire,
Don't think I follow. We want all the conditions to be met so I think we are going to have to set up multiple triggers with slight variations on the criteria to accomplish this.
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Jon Coon a ajouté un commentaire,
Is the 'Visitor tag' field inclusive of all tags (using a comma) or do they need to be set up individually for proactive chats? For example, if I want to target ALL people who are decision-makers a...
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Jon Coon a ajouté un commentaire,
If you require that an email be entered to submit/start a chat is there some way to understand how many people opened but then dropped off? Confused how there can be more 'Chat Served by Operator' ...
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Jon Coon a ajouté un commentaire,
Can you all clarify if this experience is going to be easier to implement in the new chat experience? We want to be able to present and route the chat to specific departments based on the user's or...
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Jon Coon a ajouté un commentaire,
New chat user here but longtime support user and assumed this would be something that was standard (ability to require ticket fields in chat to match support ticket fields and have unified reportin...