Barry Schwartz
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Activité totale20
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes2
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Abonnements11
Aperçu des activités
Dernière activité effectuée par Barry Schwartz-
Barry Schwartz a ajouté un commentaire,
Hi Jessie! Yes, it's one disgruntled individual. We use SSO and the customer must have an account with our company to even create a ticket in Zendesk. We suspend the customer in Zendesk. Then they ...
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Barry Schwartz a ajouté un commentaire,
We have an issue that if we suspend an end user, they just create a new account and continue to spam us with threatening tickets. They must be using VPN because blocking their IP address does nothi...
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Barry Schwartz a ajouté un commentaire,
Correction: we can NOT see beyond the last 1000 banned.
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Barry Schwartz a créé une publication,
Only being able to view 1,000 bans
RéponduBanned Visitors list will only display the first 1000 users banned. Recently it was discovered after numerous ticket conversations with Zendesk that our company IP was banned at some point. Because...
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Barry Schwartz a ajouté un commentaire,
Are there future plans to have the search feature look through all brands and not just the brand associated with the ticket? Sometimes a solution in an article on another brand might apply to the o...
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Barry Schwartz a ajouté un commentaire,
We have multiple brands that often have the same article, but may have a product name in it. Would be nice to be able to create the article once and select the different brands it should be posted...
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Barry Schwartz a ajouté un commentaire,
We have multiple brands that often have the same article, but may have a product name in it. Would be nice to be able to create the article once and select the different brands it should be posted ...